As your business grows, you may have to deal with more incoming phone calls. Because of this, you may wonder whether to hire an in-office customer service team or a telephone answering service. Although you can gain some benefits from hiring your own team, there are more significant benefits you can enjoy when you hire a telephone answer service. These include the following:
They Let you Save Money
Hiring an in-house team will require you to spend money on their salaries. Since the team members are your employees, you should also take care of employee benefits, bonuses, workers’ compensation coverage, and other expenses. In fact, you may have to spend more money on getting a backup system for storing voice messages while these people are away. But, a telephone answering service reduces your expenses. You only pay for their services and they take care of the rest.
They Offer Round-the-Clock Service if you Need It
In order for your company to be on top of your competitors, you need to be available for your customers around the clock. Your in-house customer service team will only be available during work hours. Hiring a telephone answer service ensures you have professionals taking care of your customers while everyone in your company is away.
They Provide you More time to Grow your Business
Answer phone calls can be stressful and time-consuming. Employing somebody to man your phone will mean having to let other customers wait. In fact, you may be forced to take other calls yourself. This will distract you from doing your job of growing your business.
Hiring Office HQ virtual phone receptionist service frees up your time. This lets you focus on approaches which can help you generate more revenue and grow your business. Without distractions, you can be sure to get your tasks done.
They Do More than Answering Calls
Virtual phone answering professionals can also perform other tasks like faxing, transferring phone calls, scheduling, taking payments, and more. If you have a problem managing your schedule, a virtual receptionist can help you manage your calendar, thus, booking, cancelling, and rescheduling appointments on your behalf.
They Give Personalised Customer Service
An in-house receptionist may not be able to give personalised services to customers because of the volume of calls they may be taking. Virtual phone answering experts can use interaction history to determine the needs of customers. They have gone through training in terms of building a connection with customers. This makes it easy for them to give your customers personalised services. These are the kind of services focused on the specific needs of your customers.